Role: Robotics Field Engineer
Location: Hanoi, Vietnam
Reports To: Head of Bear Robotics Singapore
Job Overview: We are hiring a talented Robotics Field Engineer professional to join our team. If you're excited to be part of a winning team, Bear Robotics is a great place to grow your career. If you are interested please send us your English or Korean resume.
Responsibilities and Duties:
- Lead PoC(Proof of Concept) process at customer sites
- Robot installation, Field support and maintenance, and training customers on how to use robots
- Manage own customers by Interacting with them regularly to get feedbacks and to Improve level of customer experience
- Conduct the product tests to predict performance or maintenance issues
- Document all issues and corrective actions accurately for future references
- Understanding on software and hardware( Background: computer, software, electrical engineer, robotics engineer, AI, customer service, technical support, or field service engineer)
- Great troubleshooting skills and able to work under pressure with Great customer service skills
- Experience on factories in Vietnam
- Speak at least two languages among Vietnamese/English/Korean
- We are Bear Robotics, a team who has worked hard on developing our amazing robot Servi. Since starting in 2017, our culture of fun, collaboration, and smart ideas has catapulted us to the ~100 people at Bear Robotics you see today. We never stop looking for the brightest minds to help us solve big problems in the hospitality industry.
- As a startup, Bear Robotics provides the opportunity for personal development, cross-functional growth, and building up expertise in your field. We pride ourselves on communicating ideas rapidly, and achieve this by keeping our hierarchy flat and meetings to a minimum. People who come up with the best ideas and initiatives are rewarded in our employee bonus program!
- Servi autonomously shuttles food from the kitchen out to customer tables and then brings the dishes back for cleaning, but has no plans to stop there! Our goal is to become the number one company in the world for hospitality robotics. Servi is already in kitchens around the world, and we are on the cusp of mass distributing our robots. Apply today to join the Bear team!